We're Hiring - Retail Associate

We are looking for a Part-Time Retail Associate who has a passion in the Food and Beverage, Housewares or Home Entertaining Industries

At The Cocktailery our store associates are the welcoming faces that greet customers and provide them with a superior buying experience. We’re searching for a qualified store associate to add to our small team, and to provide the excellent customer service and support we’re known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the store associate answers questions, maintains a clean, well-organized sales floor, updates incoming inventory and pricing for the retail floor and fulfills e-commerce orders. You are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success.   

Objectives of this Role

  • Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction
  • Serve as the brand ambassador, developing and nurturing strong relationships with customers
  • Learn customers’ needs and wants and personalize purchase opportunities to address them
  • Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
  • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities

  • Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
  • Ensure shelves are fully stocked
  • Maintain updated knowledge on current products, pricing, and promotions
  • Manage financial transactions and purchases using cash registers and appropriate software systems
  • Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
  • Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
  • Develop and implement cross-selling strategies for appropriate products
  • Assist customers with returns and exchanges
  • Manage unboxing, tagging and merchandising product
  • Assist with packaging & shipping material inventory
  • Manage shipping supply inventory and communicate with owner when replacement of store and shipping supplies are needed

Skills and Qualifications

  • High school diploma
  • Superior communication skills with customers and team
  • Proven capabilities in a customer service or sales role
  • Conscientious, professional appearance
  • Basic math and accounting skills  
  • Positive attitude and self-motivated to win every customer

Preferred Qualifications

  • Associate’s or Bachelor’s degree in marketing or sales
  • Working knowledge of inventory procedures
  • Proven capability with point-of-sale (POS) transactions
  • Experience with marketing and customer dynamics
  • Strong record of meeting and exceeding sales goals
  • Shift flexibility, including weekends and holidays

Email resume to: Hello@thecocktailery.com.  No phone calls please.